WHAT IS VAULT.PH'S RETURNS POLICY?
We are the authorized retailers of the brands we offer. You are guaranteed that the products ordered and delivered to you are authentic.
In any case, that the item may have been defected or degraded during delivery or out of the box, you may file for Return within the 10 Days, only if they're unused, unworn and sealed.
Some exceptions applied are the following:
- If it's been more than 10 days since your item was delivered, contact us to return your item. Items must be unused, unworn and/or sealed all in one place if it's been more than 10 days since they were delivered.
- Refunds for gift returns will be issued to the original payment method. Please work with the gift giver if you need to return any items.
- Orders purchased on Vault.PH can't be returned to a store that sell the same product.
Exchange for an item are only acceptable if the received item are defected or degraded out of the box.
The best way to exchange your order is to simply place a new order for the item you want—and then return the item you already have.
We confidently stand behind all of the products within our website. If the product your received is defective or faulty and it's been more than 10 days since your purchase, start a return and send your item back.
Once we've received and processed your return, we'll issue a refund to your payment method within four (4) to seven (7) business days.
Once we've received and processed your return, we'll send you a confirmation email and issue a refund to your original form of payment method within four business days.
Please note that it may take an additional ten (10) business days for your account to reflect the refunded amount. Check with your bank or financial institution to determine when they'll make your refund available.
If you paid for your order with Cash on Delivery, we'll issue your refund through bank transfer. Once you create a return, you'll receive an email asking for confirmation of your account information.
Yes, although any item must been unused, unworn and sealed. Review our returns policy for more information (and some exceptions).
You can package your return in multiple packages, only if needed, but make sure that you create a separate return for each box or order. This greatly helps us in processing your return.
There is no need to drop off any items or orders in any courier location. Our third party courier will be the one to pick up the return item to your address. Please do file for a return by contacting us first.